Shipping & returns

Shipping rates are determined by weight and residence and will be quoted prior to purchasing.

These are the states and the time in transit days from Built by Pottsy to shipping address. We are not responsible for delays from UPS. We will provide a tracking number once your order has been shipped via email or you may call 24hours after placing your order and we can provide your tracking number.

1-2 Days:
CT, DE, IL, IN, KY, MD, MA, MI, MN, NH, NJ, NY, OH, PA, RI, TN, VT, VA, WV
2-3 Days:
AL, IA, ME, MO, NC, SC, WI
3-5 Days:
AZ, AR, CA, CO, FL, GA, ID, KS, LA, MS, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY.

The states of Idaho, Oregon, and California have areas that will take up to 5 days for delivery.

CUSTOMER SHIPPING ALERT:
UPS will not deliver packages to P.O. box addresses due to U.S. Postal Service regulations. Therefore, street or highway addresses are needed at all times to ensure proper delivery. We currently ship to anywhere in the Continental United States, plus Hawaii and Alaska.

FOR ITEMS SHIPPED TO HAWAII OR ALASKA,
PLEASE CALL FOR RATES.
For all other shipping destinations, please call.

Product Returns:
If there is an issue with one of our products:

* Do not throw away the product. We may send you a return ticket and have you return the product.
* Make sure to keep the label. We need the date on the label to match the product with its batch.